🔁 Return, Refund & Cancellation Policy

At Evolution Equipment Gymnastics, we take great pride in the quality, functionality, and craftsmanship of our products. If your purchase doesn’t meet your expectations, we’re here to assist you with a clear and fair return process.

 

🔄 Return Policy

You have 30 days from the date you receive your order to request a return.

To qualify for a return:

• The item must be unused, in its original condition, with all tags and packaging intact.

• A valid receipt or proof of purchase is required.

To initiate a return, please contact us at support@eegymnastics.com.

All returns must be sent to:

31157 Mountain Lilac Way, Temecula, CA 92592, USA

Once your request is approved, we’ll provide detailed return instructions.

Items sent without prior authorization will not be accepted.

 

📦 Return Shipping Costs

If the return is not related to a defective item or an incorrect shipment, the customer is responsible for all associated return costs.

This includes:

• The cost of return shipping, and

• The original shipping fee, which will be deducted from the refund amount.

For orders shipped to Canada or Mexico, customers are also responsible for any duties, taxes, or customs fees incurred when returning an item to the United States.

 

❗ Damages or Issues

Please inspect your order immediately upon delivery.

If an item arrives damaged, defective, or incorrect, contact us within 7 days of receipt at support@eegymnastics.com.

Clear photos or videos of the product and packaging are required for evaluation.

Upon review and approval, we will offer a replacement or a refund for the product value only.

Shipping fees, import duties, and other associated charges are non-refundable.

 

🚫 Non-Returnable Items

The following products cannot be returned:

• Custom or personalized items

• Items marked as final sale

• Gift cards

 

Unauthorized Resale and Distribution.

Evolution Equipment Gymnastics Inc. products are sold exclusively through our official website and authorized distributors.
The resale, redistribution, or marketing of our products without written authorization from Evolution Equipment Gymnastics Inc. is strictly prohibited.

Purchases made through unauthorized resellers, online marketplaces, or second-hand sellers:

Are not covered under our return, refund, or warranty policies.

Void all manufacturer warranties and customer support.

Release Evolution Equipment Gymnastics Inc. from any liability related to performance, injury, or misuse.

If you are unsure whether a seller is authorized, please contact us at support@eegymnastics.com prior to purchase.

 

🔁 Exchanges

To receive your replacement quickly, we recommend completing your return and placing a new order once the return has been approved.

 

🛑 Cancellation Policy

If you wish to cancel an order, please contact us at support@eegymnastics.com as soon as possible.

Orders that have not yet shipped can typically be canceled immediately.

If your order has already been dispatched, you may return it once it arrives under our 30-day return policy.

 

🌎 International Orders (By Request Only)

At this time, Evolution Equipment Gymnastics primarily serves customers within the United States, Mexico, and Canada.

International orders are accepted only by direct request through support@eegymnastics.com.

All international sales are considered final and are not eligible for return or refund, except in the case of verified defects.

Customers are responsible for all shipping, duties, taxes, and local fees associated with returns.

Refunds, when applicable, cover the product value only — shipping and related costs are non-refundable.

 

💵 Refunds

Once your return is received and inspected, we’ll notify you of approval or rejection.

Approved refunds are processed to the original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to post the refund.

If 15 business days have passed since your approval and the refund has not been received, contact us at support@eegymnastics.com.

 

⚙️ Our Commitment

We value every athlete and customer who chooses Evolution Equipment Gymnastics.

Our policies are designed to protect both our clients and our business while ensuring transparency, integrity, and exceptional service.

Every return or exchange is handled with the same care we put into building our products — with honesty, attention, and respect.