Shipping policy

 

At Evolution Equipment Gymnastics, we are a U.S.-based company proudly established in California, dedicated to creating innovative, athlete-driven training equipment.

Our home is in the United States, where every product is designed, assembled, and picked with care.

We focus on serving North America with reliable, transparent shipping — while responsibly managing limited international requests directly through our team.

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Domestic Shipping (Continental U.S.)

  • Processing: 1–2 business days
  • Delivery: 5–8 business days
  • Flat Rate: $6 (orders under $100)
  • Free Shipping: Orders $100 and above
  • Restrictions: No P.O. Boxes, APO/FPO addresses, or freight forwarders

🇺🇸  &  🇵🇷 

Alaska, Hawaii & Puerto Rico

  • Delivery: 5–10 business days
  • Flat Rate: $15 (orders under $150)
  • Free Shipping: Orders $150 and above
  • Restrictions: No P.O. Boxes, APO/FPO addresses, or freight forwarders

🇨🇦  &  🇲🇽 

Canada &  Mexico

  • Delivery: 6–10 business days (customs may extend timelines)
  • Flat Rate: $20 (orders under $150)
  • Free Shipping: Orders $150 and above
  • Customs & Taxes: Customers are responsible for all import duties, taxes, or local carrier fees ( orders are shipped DDU - Delivered Duties Unpaid; these charges are not included at checkout and must be paid upon delivery ).
  • Restrictions: No P.O. Boxes, APO/FPO addresses, or freight forwarders

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International Shipping (By Request Only)

At this time, Evolution Equipment Gymnastics only ships directly within the U.S., Mexico, and Canada.

However, international customers who wish to purchase may contact us at support@eegymnastics.com for case-by-case requests.

Once reviewed, we’ll provide a custom shipping quote based on destination, product size, and carrier options.

Please note:

  • All international orders are final sale (no returns or refunds).
  • Customers are responsible for all import duties, taxes, and local carrier fees ( orders are shipped DDU - Delivered Duties Unpaid; these charges are not included at checkout and must be paid upon delivery ).
  • Original shipping costs are non-refundable.
  • Evolution Equipment Gymnastics is not responsible for customs delays or international carrier issues.
  • Restrictions: No P.O. Boxes, APO/FPO addresses, or freight forwarders

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Tracking & Delivery

All orders include full tracking once shipped.

Tracking information is emailed automatically — please allow up to 24 hours for updates to appear after dispatch.

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Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us within 7 days of delivery at support@eegymnastics.com.

We’ll coordinate with the carrier to help resolve the issue quickly and fairly.

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Our Commitment

We believe in honest pricing, clear communication, and careful order handling.

As a growing U.S. company, our mission is to serve North America efficiently while welcoming international customers through personalized support.

For questions about returns, cancellations, or refunds, please refer to our [Return, Refund & Cancellation Policy] for detailed information.

For all other inquiries, contact us anytime at support@eegymnastics.com.